The Concur Labs blog has more information on the new integration with Amazon Alexa, a hands-free voice enabled service. Amazon customers can interact with Alexa through various devices like Amazon Echo. Users can “ask Alexa about upcoming business trips, flights, hotel bookings and transportation.”
The Amazon with Concur solution was highlighted at TechEd Live in 2015 as part of SAP Cloud for Customer so it is exciting to see the newest features of this technology.
The Amazon Alexa service is available for beta testers who link their Concur account profile with their Amazon profile. Then simply say, “Alexa, ask Concur ____.” Example questions are illustrated like, “what is my flight number” or “do I have a car booked.” The Concur Labs team is planning to expand the service and at this point they are considering new features with TripIt and Hipmunk.
TripIt could expand the Alexa service beyond just business travel questions as many travelers use TripIt for leisure trips. This could increase the adoption of the Concur/Alexa service for business travel.